Frequently asked questions

Mobility Drive provides a member with a Courtesy Car for up to 5 days in the event that his/her vehicle is in for a Service or a Mechanical / Electrical Breakdown Repair. The member will have access to this plan for 4 events every year i.e 2 events for a Manufacturer Specified Service and/or 2 events for a Mechanical / Electrical Breakdown. The 4 events will be renewed annually on the anniversary of Mobility Drive Plan purchase. [Please note: Events and Days not utilised cannot be accumulated]. Only applicable within the borders of the Republic of South Africa.

Yes there is a 90 day waiting period, from the date of first successful debit, on Monthly membership and a 30 day waiting period, from the date of first successful debit, on Annual membership.

A Courtesy Car can be made available when your vehicle is in for a Manufacturer Scheduled Service or a Mechanical / Electrical Breakdown Repair.

Yes, a fuel deposit between R1200 and R1750 is required and this can be refunded provided the Courtesy Car is returned with a full tank of fuel, less any toll fee charges or damages that may apply. Kindly note that this deposit amount may change from time to time due to inflation.

"The covered vehicle must be towed in/delivered to the nearest Manufacturer or RMI* approved workshop. Mobility Drive must then be contacted during office hours to arrange the Courtesy Vehicle. * RMI - Retail Motor Industry Organisation"

The Administrator must be contacted to determine if you qualify for any additional days. If the maximum number of days have been allocated then you will be responsible for any days over and above the maximum days allowed.

The Courtesy Vehicle will be dropped and collected during office hours at the repairing workshop or as arranged by you, if this is situated within 25kms from the nearest Europcar Depot . If the nearest depot is further than 25kms from the repairing dealer or arranged drop off point, then you will be charged for the additional kilometers. Alternatively you can arrange to fetch the Courtesy Vehicle from the nearest Europcar Depot.